About us
About FlightContactHelp
FlightContactHelp is a free, independent directory of airline customer-service contact information. We collect, verify and publish current phone numbers, support emails, WhatsApp handles, opening hours and official-website links for roughly 180 airlines, alongside editorial guides on passenger rights.
What the site is for
When something goes wrong on a flight, the first thing a traveller does is search for the airline's support phone number. The results are usually buried in the airline's own website (often behind a chatbot first), or scattered across forums with outdated numbers. We pull the current public contact channels into one place, organised per airline, and add the context most travellers don't have time to reconstruct — which channel handles what, what the rules are around refunds and compensation, and what to bring to a phone call.
How we source the data
For every airline we maintain a structured record (machine-readable JSON, mirrored in our database) containing:
- The official customer-service phone numbers, per country where the airline operates local lines.
- The official support email or contact form URL.
- WhatsApp or messenger handles where the airline operates them.
- Published opening hours for phone support.
- Links to the airline's social-media support accounts.
- Basic factual context: alliance membership, primary and secondary hub airports, IATA and ICAO codes, country of incorporation, parent group.
Every contact channel we publish has to appear on the airline's own website or its official social-media accounts — we don't republish third-party forum posts. When carriers retire a channel (typical example: an airline closing its UK 0345 line in favour of a chatbot), we remove the listing rather than leave a dead number live.
How often we update
The directory is reviewed continuously. Each airline record carries a "last verified" timestamp internally. We re-check at least quarterly, and we re-check immediately when:
- A user reports a number that no longer connects, or has changed.
- An airline publishes a press release or operational notice that mentions support channels.
- A major operational event (bankruptcy, merger, restructure) is announced.
If you find a number, email or URL on the site that's wrong or out of date, please contact us — corrections are usually live within 48 hours.
Editorial independence
We are not affiliated with any airline. We don't take fees from airlines for listing them or for displaying any of the contact channels we list — every airline page is published on the same terms. The site is supported by display advertising; advertisers do not influence which airlines we cover or what contact data we publish.
Our editorial guides cite the underlying legal sources (EU Regulation 261/2004, the Montreal Convention 1999, US DOT rules, equivalent national regimes). They are written for travellers, not for the legal profession, and are explicitly not legal advice; for a specific case you should consult a qualified adviser.
The wider network
FlightContactHelp.com is the English edition. The same editorial team maintains seven sister sites for other European languages:
- Flykontakt.dk — Danish
- Flugkontakt24.de — German
- Flygkontakt24.se — Swedish
- Contactovuelo24.es — Spanish
- Contactvol24.fr — French
- Contattovolo24.it — Italian
- Vliegtuigcontact.nl — Dutch
Each site is localised to its language's primary contact channels for each airline — the Danish edition lists Danish phone numbers; the German edition lists German numbers; and so on.
Editorial methodology
A short summary follows. For a full account of how we source data, what counts as a credible source, our re-verification cadence, and our use of AI tools, see the methodology page.
The site is structured around two kinds of content that have different verification standards.
Airline contact data — phone numbers, email addresses, opening hours, WhatsApp handles — is sourced exclusively from each airline's own published material (the official website, the IATA database, official social-media accounts). We do not publish numbers found on aggregator sites or in forum posts. Each record is timestamped internally with a last-verified date and re-checked at least once per quarter. When a reader reports a number that fails to connect, we re-verify within 48 working hours and either update the record or remove it; we do not leave dead numbers live.
Editorial guides and per-airline narrative — the long-form prose on customer-service practice, alliance structure, and operational context — is reviewed against the underlying regulation (EU 261/2004, the Montreal Convention, US DOT 14 CFR §259) and against publicly available operational reporting (airlines' own press releases, IATA and OAG data, civil aviation authority enforcement decisions). Specific claims about airline operations are written with deliberate hedging when our source is industry-standard knowledge rather than a verified observation. Major regulatory and operational developments are dated in the changelog timeline on each airline page.
The site is editorial-led; AI tools assist with drafting and language work, but every published page is reviewed by the named editor before going live. Where you see specific factual claims (a route opening date, a fleet count, a regulatory threshold), we have grounded them in published sources. Where you see channel-strategy advice (which channel works best for a given carrier), it is based on the editor's own and the editorial team's contact with the airline.
About the editorial team
The FlightContactHelp Editorial Team has maintained the network of airline customer-service directories since 2020. The team is small and independent, with editorial assistance for non-Scandinavian language work. The team can be reached via the contact page.
Contact
For corrections, missing airlines, advertising enquiries or anything else, write to us via the contact page. We read every message and reply to corrections within two working days.