Editorial · Updated June 2026
Air travel guides
Editor-written, dated, and quarterly-reviewed guides on the situations where passengers most often need real answers — compensation, baggage problems, refunds, and how to actually get through to an airline.
EU 261 flight compensation
Who qualifies, how much you get (€250–€600), what counts as "extraordinary circumstances", and how to claim — including UK 261 and other regimes.
Airline baggage claims
Lost, damaged or delayed luggage: the PIR, Montreal Convention limits, the 7-day damage deadline, and how airlines actually value contents.
Airline refunds and vouchers
When you're owed cash versus a voucher, what "non-refundable" tickets can still get back, and the EU/US refund deadlines.
Reach customer service fastest
Practical channel-and-timing playbook — phone, chat, social media, airport desk — with the IVR tricks that actually work.
Codeshare flights explained
Marketing carrier vs operating carrier: who's liable for compensation, who handles baggage, who refunds the money. The split that confuses travellers most.
Missed connections
Single ticket vs separate tickets, EU 261 misconnect rules, US DOT obligations, and the practical playbook when you're stranded in the terminal.
About these guides
Our guides are written by an editorial team that handles passenger-rights and travel-disruption questions full time. We cite the underlying regulations — EU 261, the Montreal Convention, US DOT rules and equivalents — and update each guide at least quarterly.
They are informational rather than legal advice; for individual cases, consult a qualified adviser. If something on these guides is out of date or wrong, please contact us and we'll fix it.